WOMEN ACHIEVER IN FACILITY & PROJECT MANAGEMENT

I am primarily responsible for driving strategic development and providing the necessary skills and experience required to develop business in an increasingly diverse marketplace along with experience working in complex environments. I have been working at various career levels for past 7 years in my current organization with close to 22 years’ experience in service industry. As FM professional it is pertinent to establish the scope and needs of a given business development project. These activities include establishing the resources required in terms of manpower, finances and equipment; estimating period of transition; and handling challenges and other unexpected events that may come up while conducting the business. I ensure a robust communication channel with other team members as well as project outline and activities to senior management in an effective and measurable way and set revenue goals and enact marketing strategies that enhance sales. The work also comprises establishing strong relationships with customers by coordinating efforts between them and team members, setting the right targets to drive the business revenue on a short-term and long-term basis by identifying potential clients and aiming to keep them as repeat customers and devising metrics to gauge both customer satisfaction and team members’ success in achieving set objectives. Some of my significant achievements include, exceeding business targets YOY since my first year of services, improved closing ration of new accounts through implementation of sales processes and negotiating fixed price contracts. I have led business penetration in new sectors like warehouse and education sector and mentored specific marketing material for various sectors, directed and created development and implementation of BCP and management audit programs, developed new service offerings based on insights of market and client needs and managed and maintained a structured analysis of target markets, clients, providing market intelligence and feedback to regional teams and maintaining relationships with key contacts at potential clients, consulting companies.