“Our focus would be to enhance ourselves”
In an exclusive with Sajit Sankar, Managing Director- Integrated Facilities Management & Asset Services, Cushman & Wakefield India, who won the Award in the category of Property Management Firm of the Year How do you feel after winning this award from Realty Plus? Our years of hard work and focus on quality in the field of real estate property management, has been acknowledged by a credible platform, comprising an independent Jury of eminent personalities. So as a firm, we feel proud about receiving this prestigious industry recognition. Has it raised the bar of expectation for you for the future? Yes, several of our clients have taken a note of this award and are expecting us to better our standards. Now our focus would be to enhance ourselves, not only on our service levels but also on the scope of innovations which benefits our clients. Do you think the jury process was transparent? Yes, it was a credible jury that was completely transparent in its proceeding. What are the biggest challenges being a property management firm? Few of the challenges are: • Sustaining the quality of services in a competitive business environment • Recruiting, developing & retaining the talent • Delivering as well as making the value proposition of FM/PM services visible. How do you drive and motivate your team? We kindle ownership & accountability through an entrepreneurial approach that encourages our teams to cognize the way their services/actions affect people’s living, shopping & working experiences. We cultivate the culture of balance & transparency at our office/workplaces, which goes a long way in effectively motivating our workforce. How do you look up to your clients? Our clients are the real reason we get nudged towards innovations and be at the cusp of improving the quality of our services at optimum costs! What is the USP of your company? We steer ahead with: • Client first approach • Strong leadership & clear vision • High people-centricity • Unparalleled subject matter expertise
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