HDFC Bank Ties Up With Creditas Solution To Offer Digital Self-Service Credit Portal

HDFC Bank has partnered with Creditas Solutions to offer a guided and customised debt management solution for its loan and credit card customers.  The platform enables customers to access their credit account information in real-time, on any device, and also streamline and enable the repayment process, allowing further flexibility to pay when and how they choose. The platform’s fully personalised landing page keeps customers updated on their credit behaviour and also allows a frictionless self-service experience to resolve outstanding dues, which ensures a pleasing experience for customers while interacting with the bank. Further, all major Indian vernacular languages are supported by the platform. The platform’s robust technology architecture is fully compliant on data security and customer privacy norms, it said. The platform aims to enhance customer experience by offering borrowers a portal that simplifies monitoring, management, and repayment of their dues along with empathetic and customised guidance on their credit behaviour.