Always strive to raise the bar

Santhosh Kumar, CEO- Operations, JLL India, opines that the bar has been raised for them after winning the award for International Property Consultant of the Year How do you feel after winning this award from Realty Plus? It is a matter of great honour to receive the ‘International Property Consultant of the Year’ award. This recognition from a highly credible forum reinforces our commitment to provide better quality of services in line with our vision. Has it raised the bar of expectation from you for the future? Yes, such awards and records motivate us to continuously improve. We are committed to remain a ‘trusted leader’ and ‘partner for best-in-class delivery’ and this helps us to continuously strive for raising the quality bar. Do you think the jury process was transparent? We believe that the jury was impeccable and the process was very fair and transparent. Does consulting really help the clients? Consulting is the best way to listen to and address the needs of our customer, as opposed to simply transactions. Our consultative approach is one of the key drivers for customer satisfaction & repeat business engagement. How do you drive and motivate your team? JLL believes that employees are our greatest asset and all our actions are representative of this belief. We strive to provide a very conducive & healthy work environment, world class skill development, career planning, industry benchmarking on compensations and policies to effectively recognize employees amongst other things. JLL is therefore the most sought after employer brand in the real estate consulting ecosystem. How do you look up to your clients? Clients are considered asour partners. We not only add value by providing solutions, but also draw value by adopting best practises to stay ahead in the race. What is the USP of your company? • Financially stable • Best of breed technology • Collaborative environment • We make sure to invest a part of our profits each year into growing our platform