Ascott to be World’s First Hospitality Company Offering Guests Telehealth & Tele Counselling

CapitaLand’s wholly owned lodging business unit, The Ascott Limited (Ascott), is the first hospitality company in the world to offer its guests global access to a comprehensive suite of telehealth, tele counselling and travel security advisory services.

BY Realty Plus
Published - Thursday, 03 Jun, 2021

Ascott to be World’s First Hospitality Company Offering Guests Telehealth & Tele Counselling

CapitaLand’s wholly owned lodging business unit, The Ascott Limited (Ascott), is the first hospitality company in the world to offer its guests global access to a comprehensive suite of telehealth, tele counselling and travel security advisory services. In a global partnership with leading health and security services company International SOS, Ascott will provide these complimentary services as part of its enhanced ‘Ascott Cares’ commitment to improve the overall wellness and safety of its guests. Starting 1 June 2021, the services are available to Ascott’s guests across nearly 200 properties in 86 cities and 27 countries. These include guests at Ascott’s two operational properties in India – Somerset Greenways Chennai that comprises 187 units, and Citadines OMR Chennai with 269 units. Ascott’s guests who require telehealth assistance or tele counselling can call the property’s front desk from their apartments, to be connected to International SOS’ Assistance Centres. Ascott’s guests will be able to speak directly with International SOS’ health experts at any of its 27 Assistance Centres across the world. The Assistance Centres operate 24 hours, seven days a week and provide assistance in 99 languages and dialects. Depending on the guest’s medical condition, International SOS’ health experts will provide medical advice or may refer the guest for teleconsultation, in-person consultation or tele counselling with their global network of over 90,000 accredited medical service providers, including clinics and hospitals. For more information on the telehealth, tele counselling and travel security advisory services, please see Annex A. International SOS will also provide travel security advisory and assistance to Ascott’s guests to better prepare them for new environments. This includes advice on security matters including the choice of safe ground transportation, as well as verification and updates on in-country incidents, such as street protests, natural disasters, travel restrictions and security threats. With International SOS’ assistance, Ascott can advise its guests on the latest developments, implement in-property security protocols and safeguards, or work with International SOS to arrange travel security solutions to further assist its guests.