Wipro Launches 'FieldX' on ServiceNow Platform

Wipro Limited has launched FieldX, a cloud-based end-to-end digital service lifecycle automation solution built on ServiceNow’s Now Platform. Using FieldX, manufacturing organizations can enhance and scale-up their after-sales customer service operations while reducin

BY Realty Plus
Published - Friday, 23 Jul, 2021

Wipro Launches 'FieldX' on ServiceNow Platform

Wipro Limited has launched FieldX, a cloud-based end-to-end digital service lifecycle automation solution built on ServiceNow’s Now Platform. Using FieldX, manufacturing organizations can enhance and scale-up their after-sales customer service operations while reducing costs. Built as part of the ServiceNow Partner Industry Solution Program, FieldX integrates the customer service and field-service management capabilities of the Now Platform with Wipro’s Internet of Things (IoT) and Augmented Reality (AR) platforms. By digitizing and automating departmental and cross-enterprise workflows, FieldX allows manufacturers to scale-up operations with reduced costs. FieldX helps manufacturers enhance their customers’ experience with omni-channel support that leverages Wipro’s process-transformation expertise and technological innovations. It also increases machine uptime through proactive IoT-based monitoring, while AR-based live assistance accelerates issue resolution. In addition, FieldX provides service operators and field service workers a 360-degree view of the customer, thereby improving their efficiency. ServiceNow Industry Partner Solutions extends ServiceNow’s capabilities to deliver industryspecific apps and services tailored to meet the customers’ unique digital transformation needs.