TCS Launches AI Workspace Management Solution

Digitate, a software venture of Tata Consultancy Services (TCS), has announced the launch of ignio AI. Digital Workspace - an end-user experience management software that helps employees and service desk teams boost productivity. Given that the pandemic is unlikely to abate anytime soon and availability of human workforce therefore seen stretched, businesses are likely to migrate to simpler solutions such as chatbots and backend processing automation solutions which are less capital intensive than large scale industrial automation. AI.Digital Workspace adds to the comprehensive ignio suite of offerings that leverages artificial intelligence and machine learning to address business needs, including operations management, workload management, ERP operations and cognitive procurement. TCS has been working towards building ignio into a standalone company since the five-year old product reported average revenue per customer $550,000 per annum as of 2018. TCS ignio competes with the likes of Wipro Holmes and Infosys NIA. Digital Workspace claims to reduce end-user incident requests and automates repetitive tasks, reducing IT costs and improving service desk efficiency. By ensuring 100% availability of applications on end-user devices, the software improves employee productivity, enhances end user experience, and boosts operational resilience. The solution’s fast responses and quick resolution of issues with a self-service approach doesn’t require calls, forms or long waits, saving time and service desk resources and improving employee experience.